DGT Offers a full rage of luxury, chauffeured transportation in Orlando. Some of our services include: Airport, Corporate, Group, and Special Occasions.
We are a certified Minority Business Enterprise by the City of Orlando and Orange County. Because of our high level of quality service and our attention to detail, we are an outstanding example of a Minority Business Enterprise.
Anyone can be a driver but to be a professional chauffeur requires in depth training in customer service and safety training. We pride ourselves in recruiting the best of the best. Our training consists of both classroom and field training with resources from industry professionals and our liability loss control department. Applicant must excel in both areas to be a part of our team.
Driver requirements and training consists, of but not limited to the following:
• FDLE background checks
• Acceptable motor vehicle history
• Defensive Driving techniques – includes video presentation
• Two-Way radio communications
• Customer Relations – includes video presentation
• Emergency and safety procedures – includes video presentation
• Greater Orlando Aviation Authority Rules and Regulations
• Chapter 55-Vehicle for Hire Rules and Regulations
• Orange County Convention Rules and Regulations
• Knowlegde of the Tri-county area, business district, hotels and theme parks
• On board evaluations
Diamond Ground Transportation, Inc. operates our own maintenance facility at its offices located at 803 N Fairvilla Road, Orlando, FL 32808. The facility is equipped to perform all preventive maintenance and other on-site repairs such as painting and body damage. The entire maintenance department is staffed by all certified mechanics.
Our philosophy is to recognize and correct every component problem before it has the opportunity to arise. Each vehicle’s appearance is of utmost importance to Diamond. Vehicles are cleaned daily inside and out. Our management team does random inspections to ensure quality. Diamond is very proud of our excellent safety and maintenance program. Prior to each shift the driver does a pre-trip inspection. Vehicles with visible body damage are removed from service until repaired. Each vehicle is on a strict 4,000-mile service interval – approximately every 21 days. Vehicles are usually replaced every three – five years or whenever dictated by conditions or mileage.
We maintain current vehicle permits with the City of Orlando, Orlando International Airport, Orange County Convention Center and Osceola County. Rules governing the operation of Vehicle-for-Hire permits are based on the City of Orlando’s “Chapter 55” ordinance. Diamond abides by these ordinances and all local regulations. Prior to being issued a permit from the City of Orlando, a vehicle must be inspected and passed by a City-approved mechanic. The City also performs random spot checks that Diamond has always passed.
We are currently implementing newer GPS technology to further enhance the safety and efficiency of our operations.
Our operations department is staffed by professional customer service detailed oriented individuals. We are accessible twenty-four hours a day, seven days a week to assist you with all your ground transportation needs. We take advantage of state of the art fleet reservation/dispatch software for efficiency and speed when handling your request. Customers also have the ability to make online bookings 24 hours per day that instantly integrate in our reservation system. We take pride in being there when you need us and exceeding your overall customer service expectations.
Diamond Ground Transportation, Inc., has always fully complied with the Insurance requirements of the VFH, City of Orlando, GOAA, Orange County Convention Center, Port Canaveral Authority and any of our other customers. We maintain liability insurance that exceeds the requirements of the City of Orlando with an A rated carrier.
To provide safe, reliable ground transportation service in late model vehicles that are clean and professionally driven for the comfort and convenience of the customer.
A few of the services that we offer:
• Special Occasions
Diamond provides quality ground transportation from all Central Florida Airports, FBO’s and Seaports. Our professional chauffeurs are familiar with the various airports and
their varying procedures. We provide services from:
• Orlando International Airport
• Orlando Sanford International Airport
• Orlando Executive Airport (FBO)
• Galaxy Aviation (FBO)
• Signature Flight Support (FBO)
• Port Canaveral (Seaport)
For all arrivals at ORLANDO INTERNATIONAL AIRPORT and ORLANDO SANFORD INTERNATIONAL AIRPORT we provide complimentary AIRPORT MEET AND GREET services.
The chauffeur will meet you at the designated baggage claim terminal in the MEET & GREET area (at the bottom of the escalator) with a professional sign with your name. For your convenience, with all FBO arrivals we can provide tarmac pickups. We use our computer software to continually track commercial and private aircrafts to ensure chauffeurs meet you at the designated pick up locations on time.
Diamond Ground Transportation understands the importance of professionalism and attention to detail regarding our corporate clients. Our reputation as a leading business ground transportation provider is recognized throughout. We have taken into account how busy corporate executives are and designed business class ground transportation to combine specifically trained chauffeurs, 24/7 online booking platforms, both desktop and smart phone applications with immediate email confirmations, ability to track vehicle on desktop or smart phone. In addition, we have acquired a diverse fleet of late model luxury vehicles for all your business needs.
Diamond Ground Transportation specializes in group chauffeured transportation services. With our trusted group
services department our clients can count on our excellent service record for delivering first class ground transportation services. Regardless of the size of your group we will help you organize all of your ground transportation arrangements.
Our professional staff will aid you on making the best vehicle decisions for your group, arrange schedules and provide transportation management services. Diamond Ground Transportation group services can handle everything you need; business meetings, business outings, conventions, board meetings, special events and other group transportation outings.
Diamond Ground Transportation provides a wide array of professional vehicles to make your group comfortable and safe while they travel to their destination. No matter what size your group, you will find our vehicles accommodating, clean and driven by our professionally trained chauffeur’s. We manage a fleet consisting of: SUV’s, Executive Van’s, Mini Coach Buses, Limo Buses and Motor Coaches.
Special Occasion Limousine Transportation Experience
Diamond Ground Transportation will make your special event extraordinary by providing the ultimate, luxury chauffeured transportation experience. With Diamond Ground Transportation, you and your guests will receive our VIP treatment! Sit back, relax and enjoy as one of our professional chauffeurs takes you to your destination.
Our attention to detail will make your special occasion one to remember. Whether going to a Broadway show at the new Orlando Performing Arts Center, attending a sporting event a t the State of the Art Amway Center or enjoying a romantic dinner for two, Diamond specializes in providing the ultimate luxury transportation experience.
• Business Events
• Theater and Broadway Shows
• A Night on the Town
• Hard Rock Casino
• Sports Events
• Anniversary Celebrations
• Valentine’s Day
• Bar/ Bat Mitzvahs
• Family Reunions
• Birthday Parties
• Any Special Occasion
Diamond offers a wide variety of luxury based vehicles to choose from. Our all black fleet consist Lincoln Town Cars, Stretch Limousines, Executive Vans, SUVs, Stretch SUVs, Limo Coaches, and Minibuses Coaches. We stock all our vehicles with soda, water, snacks, ice and glassware. We are dedicated to providing quality chauffeured service.
Meeting your special requests and making sure that everything is perfect for your occasion is our top priority.
Sedan 3 hours in town 24 hours out of town
Van 4 hours in town 24 hours out of town
SUV 4 hours in town 24 hours out of town
Limousine 24 hours in town 48 hours out of town
Minibus 24 hours in town 48 hours out of town
December 18, 2013 Frequently Asked Questions
December 18, 2013 Client Survey
December 18, 2013 Useful Links
1. Where do I meet my Chauffeur at the Orlando International Airport?
Chauffeur will meet you in the baggage claim area of your respective flight in the Meet &Greet area (at the bottom of the escalator) with a sign with your name or group.
2. What if I can’t locate my chauffeur?
If you cannot locate your chauffeur in the baggage claim area please call our dispatch center at 407-298-5466.
3. For a trip to the Airport, what time should I plan to get picked up?
You should plan on arriving at the airport at least 1 hour prior to your domestic flight departure and 2 hours prior for your international flight departure. We will schedule your pick up time based on the distance, time of day and allowance for traffic to get you there at the above suggested times
4. What’s your cancellation policy?
5. What kind of payments do you accept?
We accept payments in advance by credit card unless you have a corporate account set up. We accept Visa/MC and Amex. Credit cards are charged 48 hours prior to service; any additional services will be billed at the conclusion of the trip. The chauffeur cannot collect cash or check.
At Diamond Ground Transportation we are committed to providing you with everything you expect from our Chauffeured Transportation Services and more. In order to serve you better, your feedback and suggestion would be greatly appreciated.
Please let us know about your experience with our services.
Often people only complain about poor service. I work in a business where customer service is essential for success. This was my first trip Orlando and over the week I found the drivers to be rude and not very knowledgeable of the “local scene”. Today I had three customers with me when your driver Mike picked us up at the convention center. He was very professional and was able to provide us with some information we needed for our lunch appointment location. In short, he did a great job and I was very impressed, so much so that I asked for his card and called him for my ride to airport today. You have a good driver working, please let him know I appreciated his service.
Agrium Advanced Technologies
In the era when everyone complains, I wanted to acknowledge the exceptional service I received from Mike Truitt. He was professional, polite and very accommodating. I have had the opportunity to use several car services but was very pleased with his serviced. Used him for my trip back to the airport and also referred 2 other colleagues to him for upcoming meeting in Orlando. Please acknowledge his dedication and great service to him.
Christopher D. Still,
Please note that I arrived home earlier today and have just read your e –mails as I did not have access to my e-mails in Orlando. Apologies if I did not make this clear in my previous e- mails. I would like to take this opportunity to thank you for your service and that Lawrence w as a courteous professional and driver. I have kept your details and will use your services again should I return to Orlando.
Mr. Ali Jiwa
We would, once again, like to thank you for the excellent service given to us last week. We really appreciated your offer. The driver who took us to the airport was very friendly and we will make sure to recommend your company to friends who will be travelling to Orlando.
Ms. Femke Groenhof
I just wanted to take a minute and tell you about my experience with traveling with your company Diamond Ground Transportation out of Orlando Florida. I needed transportation from The Hampton Inn Airport to the Econo Lodge on July 22, 2011 When my driver arrived he shook my hand and introduced himself to me as Mike, and he promptly opened the door for me and put my bags in the trunk. When I entered the vehicle it was very clean and the air temperature was perfect.
Once we started to leave the hotel he asked me to confirm my destination, and we were on out way. The entire way to my location I asked him many questions about attractions, places to eat and sites to see. He was so helpful answering every question I had asked. When we arrived at my hotel he made the payment transaction quick and easy and had my bags ready for me when I was getting out of the cab!
He was very confident and very friendly. His customer service was outstanding! My ride was smooth and easy. I truly enjoyed my experience and will always use Diamond for all my transportation needs while I am in Florida, and when I can I will request Mike again! Diamond y is very lucky to such a great employee on your staff! In a half an hour ride he made an impression on me that I won’t ever forget and I’m sure if I ever get another driver again it won’t measure up to the amount of service I received on July 22, 2011 If you have any question would like to follow up, I have posted my contact information below.
Every time you book your clients airline and hotel, why not book their chauffeured car service as well, instead of them doing it on their own, and earn yourself another 13% Commission. It could be a car that takes them from/to the airport or a limo for a special occasion
Fax us your IATA certificate or CLIA certificate to 407-523-0259 or email us at firstname.lastname@example.org
Fax us a signed W-9 Form (inside the U.S.) or W-8 Form (outside of the U.S.)
If you prefer to speak to us to assist setting up your account, call us at (407) 298-LIMO.
The copyright laws of the United States and other jurisdictions protect this web site. You may print copies of or download the information on this web site for your personal, noncommercial use, but you may not, without the express prior written consent of the Diamond Ground Transportation, Inc.,
Without presenting it in the same form in which it is presented on the Diamond Ground Transportation’s web site. Diamond Ground Transportation reserves all rights not specifically granted herein.
As an account member, company allows Diamond Ground Transportation to bill its credit card on file each time our transportation service is used. Account will provide the names of personnel authorized to use this reservation system. Diamond Ground Transportation will confirm to account via e-mail each reservation requested with rate prior to dispatching vehicle for service.
Diamond Ground Transportation’s (“DGT”) maintains this site (“Site”) to inform you about its offerings. In using this Site, you agree to the Terms and Conditions listed below. DGT may revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to review these Terms and Conditions, because they are binding on you as changed.
DGT may provide links to third party web sites solely as a convenience to you and not as an endorsement. All information provided is deemed reliable but is not guaranteed and should be independently verified. DGT assumes no responsibility for the content of any sites it links to and has not reviewed the content of such sites. Your access of those sites is at your own risk.
DGT welcomes your feedback at various places in the Site. You agree that when submitting feedback, you will not violate the rights of third parties, including without limitation, privacy, proprietary or intellectual property rights, and you will not submit libelous, obscene, abusive, or otherwise illegal materials.
Any communication or other material you send to the Site by e-mail or other means, including your questions or comments, is considered non-confidential. By sending communications to this Site, you grant DGT a royalty-free, perpetual, non-exclusive license to use, reproduce, modify, edit, distribute, perform and display any communication or other materials you transmit to the Site (and the ideas contained in such material) for any purpose, anywhere, including reproducing, posting or publicizing such material or using such material for marketing purposes.
DGT makes no claims that the Materials are appropriate or may be downloaded outside of the United States. Access to the Materials by certain persons in certain countries may not be legally allowed. If you access the Materials outside of the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.
The information gathered by Diamond Ground Transportation falls into two categories: (1) personally identifiable information voluntarily supplied by visitors to our Web sites through optional registration or other methods and (2) non-personally identifiable information routinely gathered as visitors navigate through our sites.
There is lots of content and other useful links on Diamond Ground Transportation’s web sites that do not require the submission of personally identifiable information. However, discretion is as much a part of our business as getting our customers from place to place on time, comfortably, and safely. In order to register and do business on our site, we may ask for information such as, your name, e-mail address, billing address, phone number, and credit card number — that you provide to us when you book a reservation, or participate in a promotion, or survey. Diamond Ground Transportation’s use the information you provide us to process your reservation. We will also send you an e-mail message informing you that your reservation has been confirmed. Additionally, we may need to contact you via e-mail or phone if we have other questions or information regarding your reservation. We also maintain a record of your online booking history, and this information can be used to help us improve our site design and your online experience. It will also help us to offer you more personalized features, to tailor our sites to your interests and to make them more useful to you. Diamond Ground Transportation is committed to protecting your personal data and adheres to the highest ethical standards in processing that data.
To help make our sites more responsive to the needs of our visitors, we invoke a standard feature found in browser software, called a “cookie”, to assign each visitor a unique, random number, a sort of anonymous user ID that resides on your computer. The cookie doesn’t actually identify the visitor, just the computer that a visitor uses to access our site. Unless you voluntarily identify yourself (through registration, for example), we won’t know who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply. A cookie can’t read data off your hard drive. Our advertisers may also assign their own cookies to your browser, a process that we don’t control.
Our Web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our sites. (Your IP address is a number that lets computers attached to the Internet know where to send you data – such as the Web pages you view.) Your IP address does not identify you personally. We use this information to deliver our Web pages to you upon request, to tailor our sites to the interests of our users and to measure traffic within our sites.
Diamond Ground Transportation shares our customer’s personal information with our Service Providers, only if they will perform the service. However, only the information required to complete the transportation services requested is shared. Your credit card information is not shared with our Service Providers. From time to time, we may share personally identifiable information with third parties whose marketing products and services we believe might be of interest to you, or who help us maintain our Web site. To make our sites more valuable to our visitors, we may also offer some features in conjunction with other providers. Our reward program, for example, may be enhanced through cooperative arrangements with providers with similar programs to give you more choices at redeeming your points, and they may receive the information you provide when you register for, and use, these services. To take advantage of these services, you may need to provide personal information to us and to the other provider. When we present information to our advertisers to help them understand our audience and confirm the value of advertising on our Websites it is usually in the form of aggregated statistics on traffic to various pages within our sites.
In the unlikely event that all or substantially all of our assets relating to our Web sites is sold or transferred to another party, your personally identifiable information may be transferred to this acquiring entity. Diamond Ground Transportation may provide personal data to regulatory authorities and law enforcement officials in accordance with applicable law. Diamond Ground Transportation uses the industry standard encryption technology, SSL, to ensure that the data passed between our customers’ browsers and our web site is safe and secure. All data is stored in databases that can only be accessed by authorized personnel.